If your site requires access, please inform the reception about engineer’s visit. The engineer will wait at the reception and will access the site as per your guidance.
At Duftar, we take behavioural issues very seriously. The engineers are trained not just on technical skills but also on customer management skills. Any issues related to language, communication, personality, cheating and bribery should be strictly reported to firstname.lastname@example.org.
If the engineer is not on site, please email email@example.com quoting your booking number followed by engineer not on site in the subject line. The backend team will coordinate with the engineer and provide you with the update.
We charge for minimum of 1 hour for our service. Prorata refund is not possible. However, if you and the engineer agree to additional tasks within that hour, you will not be charged for additional job.
We regularly keep on updatating our locations based on demands. If you would like to add your location to the system, please send us an email on firstname.lastname@example.org
Yes, we do offer long term contracts. Please get in touch with our sales team at email@example.com
If your company uses Manged IT Services i.e. your IT services are different to standard IT services, you can still book services using our platform. Please mention company managed device when making the booking in notes. You may also need Continue Reading