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Site requires access.

If your site requires access, please inform the reception about engineer’s visit. The engineer will wait at the reception and will  access the site as per your guidance.

I want to report behaviour issues

At Duftar, we take behavioural issues very seriously. The engineers are trained not just on technical skills but also on customer management skills. Any issues related to language, communication, personality, cheating and bribery should be strictly reported to escalations@duftar.com.

The engineer is not on site.

If the engineer is not on site, please email booking@duftar.com quoting your booking number followed by engineer not on site in the subject line. The backend team will coordinate with the engineer and provide you with the update.